While we fully stand behind our products, we acknowledge that things happen. If we make a mistake in shipping the wrong item, or if your item arrives damaged, we will absolutely provide a refund or resend the product. Your satisfaction matters to us, and we are committed to making it right. See below for more details.

Refund and Return Policy

Our refund policy is limited to damaged or incorrect items.

If your item arrives damaged or you receive the wrong product, please contact us within 72 hours of delivery so we can resend the product or offer a refund. Include the following:

• Photos of the product you received – in its unused or VERY gently used state
• Photos of the packaging
• Photos of the shipping box
• Your name and order number

We will gladly issue a refund or offer a replacement. Once approved, refunds will be issued to your original form of payment within 5–7 business days.

In cases where the item must be returned to us, the consumer will be required to pay for the return shipping.

Non-Refundable Situations:

• Allergic Reactions – Unfortunately we cannot offer refunds for allergic reactions (we strongly advise patch testing each product before full use and that you immediately discontinue use if even a minor irritation occurs).

If you have any concerns or questions, please reach out to us directly at:

contact@purewayoflife.com